' ); if ( i_value.impact === "none" && i_value.status === "investigating" ) { i_value.components.forEach((component, index) => { $(".components-affected-wrapper").append( "" + component.name + "" ); }); } $.each( i_value.incident_updates, function (iu_index, iu_value) { if (iu_value.affected_components !== null) { $.each( iu_value.affected_components, function (ac_index, ac_value) { if ( ac_value.new_status != "operational" && !componentsArray.includes(ac_value.name) ) { if (ac_value.new_status == "major_outage") { affected_class = "red-dot-own"; } else if ( ac_value.new_status == "partial_outage" || ac_value.new_status == "degraded_performance" ) { affected_class = "orange-dot-own"; } else if ( ac_value.new_status == "under_maintenance" ) { affected_class = "yellow-dot-own"; } else { affected_class = "green-dot-own"; } comp_name = ac_value.name.substring( ac_value.name.indexOf("-") + 1 ); $(".components-affected-wrapper").append( '' + comp_name + "" ); componentsArray.push(ac_value.name); affected_component = ac_value.name; foundIndex_sms = e_services_with_group1a.indexOf( affected_component ); foundIndex_mms = e_services_with_group1b.indexOf( affected_component ); foundIndex_voice = e_services_with_group1c.indexOf( affected_component ); if ( foundIndex_sms != -1 && !componentsArray.includes("SMS") ) { $(".components-affected-wrapper").append( 'SMS' ); componentsArray.push("SMS"); } else if ( foundIndex_mms != -1 && !componentsArray.includes("MMS") ) { $(".components-affected-wrapper").append( 'MMS' ); componentsArray.push("MMS"); } else if ( foundIndex_voice != -1 && !componentsArray.includes("PSTN") ) { $(".components-affected-wrapper").append( 'PSTN' ); componentsArray.push("PSTN"); } } } ); } } ); } }); } ); } setTimeout(function () { $(".loader-wrapper").fadeOut(); }, 500); $(".main-page").hide(); $("#above_footer").hide(); } else { summaryData.scheduled_maintenances = $.grep( summaryData.scheduled_maintenances, function (sm_value, sm_index) { if (sm_value.status == "in_progress") { summaryData.incidents.push(sm_value); return false; } return true; } ); // for incidents $.each(summaryData.incidents, function (index, value) { if (value.impact == "critical") { incident_header_bg_class = "bg-red"; } else if (value.impact == "major" || value.impact == "minor") { incident_header_bg_class = "bg-orange"; } else if (value.impact == "maintenance") { incident_header_bg_class = "bg-blue"; } else { incident_header_bg_class = "bg-green"; } incidentHtml = '
\
\
\
\
' + value.name + '
\
\
\
\
\
    \
    \
    '; if (value.impact == "none" && value.status == "investigating") { var message_body = get_incident_message( value, value.incident_updates[0].body ); incidentHtml = '
    ' + '
    ' + '
    ' + message_body + " " + get_time_tz(value.updated_at, "PST") + " PST
    "; $("#green_alerted_container").append(incidentHtml); } else if (value.impact == "critical") { $("#red_incident_container").append(incidentHtml); } else if (value.impact == "major") { $("#major_incident_container").append(incidentHtml); } else if (value.impact == "maintenance") { $("#maintenance_incident").append(incidentHtml); } else { $("#orange_incident_container").append(incidentHtml); } $.each(value.incident_updates, function (iu_index, iu_value) { var iu_status = iu_value.status.replace(/_/g, " "); incidentUpdate = '
  • \
    \ ' + iu_status + " \ - " + iu_value.body + ' \
    \
    \ Posted: ' + get_time_tz(iu_value.display_at, "PST") + " PST \
    \
    • "; $("#" + iu_value.incident_id).append(incidentUpdate); }); if ( value.incident_updates[0] && value.incident_updates[0].affected_components ) { $.each( value.incident_updates[0].affected_components, function (iuac_index, iuac_value) { var affected_service = iuac_value.name.substring( iuac_value.name.indexOf("-") + 1 ); incidentUpdate_ac = '
    ' + affected_service + "
    "; $("#services_" + value.id).append(incidentUpdate_ac); } ); } }); var containers = [ "#major_incident_container", "#red_incident_container", "#orange_incident_container", "#maintenance_incident", "#green_alerted_container", ]; var children = $(containers.join(",")).map(function () { return $(this).children().length; }); var totalNumChildren = children.get().reduce(function (total, count) { return total + count; },0); if (totalNumChildren === 0) { $("#component_top_hr").hide(); } else { $("#above_footer").hide(); } //for components $.each( summaryData.components, function (componentsIndex, componentsValue) { if ( componentsValue.group == true || (componentsValue.group == false && componentsValue.group_id == null) ) { if (componentsValue.status == "major_outage") { dot_class = "red-dot-own"; } else if ( componentsValue.status == "partial_outage" || componentsValue.status == "degraded_performance" ) { dot_class = "orange-dot-own"; } else if (componentsValue.status == "under_maintenance") { dot_class = "blue-dot-own"; } else { dot_class = "green-dot-own"; } if ( componentsValue.name == external_services_group1 || componentsValue.name == external_services_group2 ) { componentHtml = '
  • ' + componentsValue.name + "
    • "; $("#external_components").append(componentHtml); if (componentsValue.components) { componentUl = ''; $("#external_components li:last-child").append(componentUl); } } else if(componentsValue.name == zipwhip_group1 || componentsValue.name == zipwhip_group2) { componentHtml = '
  • ' + componentsValue.name + "
    • "; $("#zipwhip_components").append(componentHtml); if (componentsValue.components) { componentUl = ''; $("#zipwhip_components li:last-child").append(componentUl); } } else { componentHtml = '
  • ' + componentsValue.name + "
    • "; $("#twilio_components").append(componentHtml); if (componentsValue.components) { componentUl = ''; $("#twilio_components li:last-child").append(componentUl); } } } } ); $.each( summaryData.components, function (componentsIndex, componentsValue) { if (componentsValue.group == false) { if (componentsValue.status == "operational") { if (make_hollow_green_sms && componentsValue.name == "SMS") { dot_class = "green-outline-dot-own"; } else if ( make_hollow_green_mms && componentsValue.name == "MMS" ) { dot_class = "green-outline-dot-own"; } else if ( make_hollow_green_voice && componentsValue.name == "PSTN" ) { dot_class = "green-outline-dot-own"; } else { dot_class = "green-dot-own"; } } else if ( componentsValue.status == "partial_outage" || componentsValue.status == "degraded_performance" ) { dot_class = "orange-dot-own"; } else if (componentsValue.status == "under_maintenance") { dot_class = "blue-dot-own"; } else { dot_class = "red-dot-own"; } componentHtml = '
  • ' + componentsValue.name + '
    • '; $("#" + componentsValue.group_id).append(componentHtml); if (dot_class == "green-outline-dot-own") { $("#" + componentsValue.id).append( '   May be impacted by a connectivity issue' ); } } } ); $("ul.status-list").each(function () { $(this).children("li:not(:first-child)").hide("slow"); if ($(this).children().length > 1) { $(this).append( 'Show more' ); } }); $(".show-more").on("click", function () { if ($(this).text() == "Show more") { $(this).parent().children().show("slow"); } else { $(this).parent().children("li:not(:first-child)").hide("slow"); } $(this).text() === "Show more" ? $(this).text("Show less") : $(this).text("Show more"); }); // Add toggled sections for regional Programmable Voice & Elastic SIP Trunking $("div.outer-box-heading:contains('PROGRAMMABLE VOICE'), div.outer-box-heading:contains('ELASTIC SIP TRUNKING')").prepend(''); $("div.outer-box-heading:contains('PROGRAMMABLE VOICE'), div.outer-box-heading:contains('ELASTIC SIP TRUNKING')").next("ul.inner-box-dot-wrapper").toggle(); $("div.outer-box-heading:contains('PROGRAMMABLE VOICE'), div.outer-box-heading:contains('ELASTIC SIP TRUNKING')").click(function(e){ $(this).next("ul.inner-box-dot-wrapper").toggle(); if($(this).find("span.group-parent-indicator").hasClass("fa-plus-square-o")) { $(this).find("span.group-parent-indicator").removeClass("fa-plus-square-o"); $(this).find("span.group-parent-indicator").addClass("fa-minus-square-o"); } else { $(this).find("span.group-parent-indicator").addClass("fa-plus-square-o"); $(this).find("span.group-parent-indicator").removeClass("fa-minus-square-o"); } }) // ------------- if (summaryData.scheduled_maintenances.length == 0) { $("#scheduled_maintenances_div").append( "

    No scheduled maintenance at this time.

    " ); } // for scheduled maintenances $.each( summaryData.scheduled_maintenances, function (sm_index, sm_value) { scheduled_count++; var maintenance_start = get_time_tz(sm_value.scheduled_for, "PST"); var maintenance_end = get_time_tz(sm_value.scheduled_until, "PST"); incidentHtml = '
    \
    \
    ' + sm_value.name + '
    \
    ' + maintenance_start + " - " + maintenance_end + '
    \
    \
    \
    ' + sm_value.incident_updates[0].body + '
    \
    \
    MAINTENANCE PERIOD
    \
    \
    \
      \
    • US Pacific: ' + get_time_tz(sm_value.scheduled_for, "PST") + " - " + get_time_tz(sm_value.scheduled_until, "PST") + "
      • \
    • US Central: " + get_time_tz(sm_value.scheduled_for, "CST") + " - " + get_time_tz(sm_value.scheduled_until, "CST") + "
      • \
    • US Eastern: " + get_time_tz(sm_value.scheduled_for, "ET") + " - " + get_time_tz(sm_value.scheduled_until, "ET") + "
      • \
    • UTC: " + get_time_tz(sm_value.scheduled_for, "UTC") + " - " + get_time_tz(sm_value.scheduled_until, "UTC") + '
      • \
    \
    \
    \
    ' + get_time_tz(sm_value.incident_updates[0].display_at, "PST") + " PST
    \
    \
    \
    \
    "; $("#scheduled_maintenances_div").append(incidentHtml); } ); setTimeout(function () { $(".loader-wrapper").fadeOut(); $("[data-js-hook=show-updates-dropdown]").addClass("btn btn-blue"); }, 500); $(".page-footer").hide(); } }); });
    Report an Incident
    Twilio Services
    Issues related to Twilio’s Software
      External Connectivity
      Issues found outside of Twilio’s Network
        Zipwhip Gateway
        Issues related to Zipwhip's Services
          Scheduled maintenance
          System Metrics
          On Call Engineers are Investigating
          Investigating - Our monitoring systems have detected a potential issue with outbound calls to Mexico, resulting in a SIP 484. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
          Mar 23, 2026 - 17:12 PDT
          SMS Delivery Receipt Delays From a Subset of Twilio Short Codes to Viaero United States
          Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 23, 2026 - 16:44 PDT
          Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States . Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 23, 2026 - 15:44 PDT
          Ireland SMS Carrier Maintenance - Three
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 23, 2026 - 15:00 PDT
          Scheduled - The Three network in Ireland is conducting a planned maintenance from 23 March 2026 at 15:00 PDT until 23 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Ireland handsets.
          Mar 23, 2026 15:00-23:00 PDT
          United Kingdom SMS Carrier Partner Maintenance
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 23, 2026 - 14:30 PDT
          Scheduled - Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 23 March 2026 at 14:30 PDT until 23 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United Kingdom handsets.
          Mar 23, 2026 14:30-23:00 PDT
          Call Quality Issue From a Subset of Australian and New Zealand Network Subscribers to a Subset of Twilio Phone Numbers
          Update - Twilio customers may be continuing to experience voice call audio quality degradation between network subscribers in Australia and New Zealand and a subset of Twilio Australia and New Zealand phone numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
          Mar 23, 2026 - 13:54 PDT
          Update - Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
          Mar 23, 2026 - 12:54 PDT
          Update - Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 23, 2026 - 10:59 PDT
          Update - Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 23, 2026 - 09:16 PDT
          Identified - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 23, 2026 - 08:26 PDT
          SMS Delivery Failures on Du and Etisalat Network in United Arab Emirates
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 22, 2026 - 23:47 PDT
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 21, 2026 - 23:47 PDT
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 20, 2026 - 23:46 PDT
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 19, 2026 - 23:47 PDT
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 18, 2026 - 23:46 PDT
          Identified - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 17, 2026 - 23:49 PDT
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 16, 2026 - 23:49 PDT
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 15, 2026 - 23:49 PDT
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 14, 2026 - 23:49 PDT
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 13, 2026 - 23:49 PDT
          Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 12, 2026 - 23:49 PDT
          Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 11, 2026 - 23:49 PDT
          Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 10, 2026 - 23:58 PDT
          Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 09, 2026 - 23:14 PDT
          Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 08, 2026 - 23:24 PDT
          Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 07, 2026 - 23:24 PST
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 06, 2026 - 23:27 PST
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 05, 2026 - 23:32 PST
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 04, 2026 - 23:32 PST
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 02, 2026 - 23:32 PST
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Mar 01, 2026 - 23:33 PST
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Feb 28, 2026 - 23:39 PST
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Feb 27, 2026 - 23:46 PST
          Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Feb 26, 2026 - 23:48 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Feb 25, 2026 - 23:55 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Feb 24, 2026 - 23:40 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Feb 23, 2026 - 23:41 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Feb 22, 2026 - 23:41 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Feb 21, 2026 - 23:41 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Feb 20, 2026 - 23:54 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Feb 19, 2026 - 23:50 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Feb 18, 2026 - 23:59 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Feb 18, 2026 - 00:03 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Feb 17, 2026 - 00:10 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Feb 16, 2026 - 00:10 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          Feb 15, 2026 - 09:17 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
          Feb 14, 2026 - 17:17 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
          Feb 14, 2026 - 09:15 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
          Feb 14, 2026 - 05:14 PST
          Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
          Feb 14, 2026 - 03:24 PST
          Investigating - We are experiencing SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
          Feb 14, 2026 - 02:31 PST
          Russia SMS Carrier Maintenance - Tele2
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 02, 2026 - 12:00 PST
          Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 02 March 2026 at 12:00 PST until 30 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



          Note, the maintenance will be carried out on each of the following dates and times:



          02 March 2026 at 12:00 PST until 02 March 2026 at 16:00 PST

          04 March 2026 at 12:00 PST until 04 March 2026 at 16:00 PST

          11 March 2026 at 13:00 PDT until 11 March 2026 at 17:00 PDT

          16 March 2026 at 13:00 PDT until 16 March 2026 at 17:00 PDT

          18 March 2026 at 13:00 PDT until 18 March 2026 at 17:00 PDT

          23 March 2026 at 13:00 PDT until 23 March 2026 at 17:00 PDT

          25 March 2026 at 13:00 PDT until 25 March 2026 at 17:00 PDT

          30 March 2026 at 13:00 PDT until 30 March 2026 at 17:00 PDT
          Mar 2, 2026 12:00 - Mar 30, 2026 17:00 PDT
          Uptime over the past 90 days. View historical uptime.
          PROGRAMMABLE MESSAGING Operational
          90 days ago
          99.99 % uptime
          Today
          MMS Operational
          SMS Operational
          SMPP Operational
          Messaging Channels Operational
          Notify Operational
          Conversations Operational
          Messaging Insights Operational
          Messaging Services Operational
          Content API Operational
          Toll-free verification Operational
          90 days ago
          100.0 % uptime
          Today
          RCS Messaging Operational
          90 days ago
          100.0 % uptime
          Today
          Programmable Messaging API Operational
          90 days ago
          99.98 % uptime
          Today
          PROGRAMMABLE VOICE US1 Operational
          90 days ago
          100.0 % uptime
          Today
          PSTN US1 Operational
          SIP Interface US1 Operational
          Client Web US1 Operational
          Client Mobile US1 Operational
          Conference US1 Operational
          Recording US1 Operational
          Queue US1 Operational
          Text-to-Speech US1 Operational
          Recording Transcriptions US1 Operational
          TwiML US1 Operational
          Voice Insights US1 Operational
          Speech Recognition (Gather Speech) US1 Operational
          Realtime Transcriptions US1 Operational
          90 days ago
          100.0 % uptime
          Today
          Intelligence US1 Operational
          Pay US1 Operational
          Media Streams US1 Operational
          Dialogflow US1 Operational
          ConversationRelay US1 Operational
          90 days ago
          100.0 % uptime
          Today
          Voice REST API US1 Operational
          90 days ago
          100.0 % uptime
          Today
          PROGRAMMABLE VOICE AU1 Degraded Performance
          90 days ago
          100.0 % uptime
          Today
          PSTN AU1 Degraded Performance
          SIP Interface AU1 Operational
          Client Web AU1 Operational
          Client Mobile AU1 Operational
          Conference AU1 Operational
          Recording AU1 Operational
          Queue AU1 Operational
          Text-to-Speech AU1 Operational
          Recording Transcriptions AU1 Operational
          TwiML AU1 Operational
          Voice Insights AU1 Operational
          Speech Recognition (Gather Speech) AU1 Operational
          Realtime Transcriptions AU1 Operational
          90 days ago
          100.0 % uptime
          Today
          Pay AU1 Operational
          Media Streams AU1 Operational
          ConversationRelay AU1 Operational
          Voice REST API AU1 Operational
          PROGRAMMABLE VOICE IE1 Operational
          90 days ago
          100.0 % uptime
          Today
          PSTN IE1 Operational
          SIP Interface IE1 Operational
          Client Web IE1 Operational
          Client Mobile IE1 Operational
          Conference IE1 Operational
          Recording IE1 Operational
          Queue IE1 Operational
          Text-to-Speech IE1 Operational
          Recording Transcriptions IE1 Operational
          TwiML IE1 Operational
          Voice Insights IE1 Operational
          Speech Recognition (Gather Speech) IE1 Operational
          Realtime Transcriptions IE1 Operational
          90 days ago
          100.0 % uptime
          Today
          Pay IE1 Operational
          Media Streams IE1 Operational
          ConversationRelay IE1 Operational
          Voice REST API IE1 Operational
          ACCOUNT SECURITY Operational
          Authy 2FA Operational
          Verify Operational
          Authy App Operational
          Lookup Operational
          ELASTIC SIP TRUNKING US1 Operational
          Origination US1 Operational
          Termination US1 Operational
          ELASTIC SIP TRUNKING AU1 Operational
          Origination AU1 Operational
          Termination AU1 Operational
          ELASTIC SIP TRUNKING IE1 Operational
          Origination IE1 Operational
          Termination IE1 Operational
          TaskRouter Operational
          FLEX Operational
          Flex Application Platform Operational
          Flex Insights Operational
          Flex Agent Desktop Operational
          Flex Queue Stats Operational
          Flex Teams View Operational
          Flex Admin Console Operational
          Flex Routing Operational
          Flex Conversations Operational
          Flex Programmable Chat Operational
          Flex Programmable Voice Operational
          Proxy Operational
          Flex Plugins Operational
          Flex Billing Operational
          INTERCONNECT Operational
          PHONE NUMBERS Operational
          PROGRAMMABLE CHAT Operational
          PROGRAMMABLE VIDEO Operational
          90 days ago
          100.0 % uptime
          Today
          Group Rooms Operational
          Peer-to-Peer Rooms Operational
          Recordings Operational
          Compositions Operational
          Network Traversal Service Operational
          Go Rooms Operational
          Video Insights Operational
          Realtime Transcriptions Operational
          90 days ago
          100.0 % uptime
          Today
          PROXY Operational
          SERVERLESS Operational
          Studio Operational
          Functions Operational
          Assets Operational
          TwiML Bins Operational
          Sync Operational
          DEVELOPER TOOLS Operational
          Console Operational
          Event Streams Operational
          Debugger & Alarms Operational
          Documentation Operational
          REST API Operational
          Bulk Export Operational
          TWILIO PLATFORM Operational
          Billing Operational
          Customer Support Center Operational
          Other Operational
          Account Insights Operational
          Trust Hub Operational
          Organization Operational
          CARRIER NETWORK Degraded Performance
          SMS Long Code, North America Operational
          MMS Long Code, North America Operational
          SMS Short Code, North America Degraded Performance
          MMS Short Code, North America Operational
          SMS Toll-Free, North America Operational
          MMS Toll-Free, North America Operational
          Voice, North America Operational
          Voice, Latin America Operational
          SMS, Latin America Operational
          Voice, APAC Operational
          SMS, APAC Operational
          MMS, APAC Operational
          Voice, Europe Operational
          SMS, Europe Operational
          Voice, Middle East & Africa Operational
          SMS, Middle East & Africa Degraded Performance
          Verify Silent Network Auth Operational
          Lookup Identity Match Operational
          Lookup Line Type Intelligence [Legacy API] Operational
          Lookup Line Type Intelligence [Twilio API] Operational
          Lookup SIM Swap Operational
          Legacy Identity MatchAndAttributes Operational
          FRONTLINE Operational
          Sender ID Operational
          90 days ago
          100.0 % uptime
          Today
          ZIPWHIP MESSAGING Operational
          SMS Long Code, North America Operational
          MMS Long Code, North America Operational
          SMS Toll-Free, North America Operational
          MMS Toll-Free, North America Operational
          ZIPWHIP TOOLS Operational
          Zipwhip Provisioner Dashboard and API Operational
          Zipwhip Support Ticketing Operational
          Toll-Free Verification Portal Operational
          Operational
          Degraded Performance
          Partial Outage
          Major Outage
          Maintenance
          Major outage
          Partial outage
          No downtime recorded on this day.
          No data exists for this day.
          had a major outage.
          had a partial outage.

          No incidents or maintenance related to this downtime.

          Scheduled Maintenance

          United States SMS Carrier Partner Maintenance Mar 23, 2026 21:00 - Mar 24, 2026 04:00 PDT

          Our SMS carrier partner in the United States is conducting a planned maintenance from 23 March 2026 at 21:00 PDT until 24 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States short codes.
          Posted on Mar 18, 2026 - 06:32 PDT

          Twilio Flex TaskRouter - Maintenance Mar 23, 2026 21:30-23:30 PDT

          We're conducting a planned maintenance in US1 between 9:30 PM and 11:30 PM Pacific Time on 03/23/2026. During the maintenance window, the Flex TaskRouter APIs may return 5xx errors for about 1 minute and a delay in reservation creation during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.
          Posted on Mar 12, 2026 - 02:53 PDT

          Canada SMS Carrier Maintenance - SaskTel Wireless Mar 23, 2026 22:00 - Mar 24, 2026 03:00 PDT

          The SaskTel Wireless network in Canada is conducting a planned maintenance from 23 March 2026 at 22:00 PDT until 24 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SaskTel Wireless Canada handsets when sending via short codes.
          Posted on Mar 20, 2026 - 14:50 PDT

          Pakistan SMS Carrier Maintenance - Telenor Mar 23, 2026 22:00 - Mar 24, 2026 02:00 PDT

          The Telenor network in Pakistan is conducting a planned maintenance from 23 March 2026 at 22:00 PDT until 24 March 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenor Pakistan handsets.
          Posted on Mar 15, 2026 - 08:20 PDT

          Bangladesh SMS Carrier Maintenance - Grameenphone Mar 23, 2026 22:00 - Mar 24, 2026 02:00 PDT

          The Grameenphone network in Bangladesh is conducting a planned maintenance from 23 March 2026 at 22:00 PDT until 24 March 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.
          Posted on Mar 16, 2026 - 03:34 PDT

          Canada SMS Carrier Partner Maintenance Mar 23, 2026 23:00 - Mar 24, 2026 05:00 PDT

          Our SMS carrier partner in Canada is conducting a planned maintenance from 23 March 2026 at 23:00 PDT until 24 March 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SaskTel Wireless Canada handsets via Canada long codes and toll free numbers.
          Posted on Mar 18, 2026 - 11:02 PDT

          Russia SMS Carrier Maintenance - Beeline Mar 24, 2026 00:00-07:00 PDT

          The Beeline network in Russia is conducting a planned maintenance from 24 March 2026 at 00:00 PDT until 24 March 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
          Posted on Mar 23, 2026 - 07:04 PDT

          US SMS Carrier Maintenance - Small US Carriers Mar 24, 2026 02:00-04:00 PDT

          A subset of small networks in the US are conducting a planned maintenance from 24 March 2026 at 02:00 PDT until 24 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
          Posted on Mar 14, 2026 - 14:12 PDT

          Russia SMS Carrier Maintenance - Win Mobile, Volna mobile and Personnal Communicational Mar 24, 2026 13:00-19:00 PDT

          The Win Mobile, Volna mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 24 March 2026 at 13:00 PDT until 24 March 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile, Volna mobile and Personnal Communicational Russia handsets.
          Posted on Mar 18, 2026 - 04:40 PDT

          Russia SMS Carrier Maintenance - MegaFon Mar 24, 2026 13:00-17:00 PDT

          The MegaFon network in Russia is conducting an emergency maintenance from 24 March 2026 at 13:00 PDT until 24 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
          Posted on Mar 23, 2026 - 04:43 PDT

          Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Mar 24, 2026 13:50-18:00 PDT

          The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 24 March 2026 at 13:50 PDT until 24 March 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
          Posted on Mar 20, 2026 - 00:02 PDT

          Russia SMS Carrier Maintenance - MTT Mar 24, 2026 13:59-18:00 PDT

          The MTT network in Russia is conducting a planned maintenance from 24 March 2026 at 13:59 PDT until 24 March 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
          Posted on Mar 05, 2026 - 07:02 PST

          United Kingdom SMS Carrier Partner Maintenance Mar 24, 2026 14:30-23:00 PDT

          Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 24 March 2026 at 14:30 PDT until 24 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United Kingdom handsets.
          Posted on Mar 19, 2026 - 08:00 PDT

          Proxy Aurora Prod-us1 - LTS version upgrade Mar 24, 2026 21:30-23:30 PDT

          We're conducting a planned maintenance in US1 between 9:30 pm and 11:30 pm Pacific Time on 24/03/2026. During the maintenance window, the Proxy APIs may return 5xx errors for about 1 minute during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations
          Posted on Mar 15, 2026 - 23:49 PDT

          Hong Kong SMS Carrier Maintenance - China Unicom Mar 25, 2026 03:00-07:00 PDT

          The China Unicom network in Hong Kong is conducting a planned maintenance from 25 March 2026 at 03:00 PDT until 25 March 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to China Unicom Hong Kong handsets.
          Posted on Mar 11, 2026 - 07:56 PDT

          Russia SMS Carrier Maintenance - MegaFon Mar 25, 2026 13:00-17:00 PDT

          The MegaFon network in Russia is conducting a planned maintenance from 25 March 2026 at 13:00 PDT until 25 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
          Posted on Mar 23, 2026 - 10:39 PDT

          Argentina SMS Carrier Maintenance - Telefonica Mar 25, 2026 20:00-23:00 PDT

          The Telefonica network in Argentina is conducting a planned maintenance from 25 March 2026 at 20:00 PDT until 25 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telefonica Argentina handsets.
          Posted on Mar 13, 2026 - 12:42 PDT

          United States and Canada Twilio SMS and MMS Maintenance Mar 25, 2026 20:00 - Mar 26, 2026 00:00 PDT

          Twilio is conducting a planned maintenance from 25 March 2026 at 20:00 PDT until 26 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
          Posted on Feb 09, 2026 - 21:33 PST

          United States SMS and MMS Carrier Maintenance - T-Mobile Mar 25, 2026 20:00 - Mar 26, 2026 04:00 PDT

          The T-Mobile network in the United States is conducting a planned maintenance from 25 March 2026 at 20:00 PDT until 26 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
          Posted on Mar 19, 2026 - 15:21 PDT

          Functions & Assets API - maintenance Mar 26, 2026 00:00-08:00 PDT

          We're conducting a planned maintenance starting in AU1, between 12:00 am and 8:00 am Pacific Time 03/26/2026. During the maintenance window, the Functions & Assets APIs may return 5xx errors for about 1 minute during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.
          Posted on Mar 19, 2026 - 10:21 PDT

          Australia Voice Carrier Partner Maintenance Mar 26, 2026 05:00-08:00 PDT

          Our Voice carrier partner in Australia is conducting a planned maintenance from 26 March 2026 at 05:00 PDT until 26 March 2026 at 08:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
          Posted on Mar 20, 2026 - 22:47 PDT

          United States and Canada Twilio SMS Maintenance Mar 26, 2026 20:00 - Mar 27, 2026 00:00 PDT

          Twilio is conducting a planned maintenance from 26 March 2026 at 20:00 PDT until 27 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via subset of long codes, long codes, short codes and toll free numbers.
          Posted on Mar 20, 2026 - 09:26 PDT

          Functions & Assets API - maintenance Mar 27, 2026 00:00-08:00 PDT

          We're conducting a planned maintenance starting in IE1, between 12:00 am and 8:00 am Pacific Time 03/27/2026. During the maintenance window, the Functions & Assets APIs may return 5xx errors for about 1 minute during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.
          Posted on Mar 19, 2026 - 10:21 PDT

          Functions & Assets API - maintenance Mar 28, 2026 00:00-08:00 PDT

          We're conducting a planned maintenance starting in US1, between 12:00 am and 8:00 am Pacific Time 03/28/2026. During the maintenance window, the Functions & Assets APIs may return 5xx errors for about 1 minute during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.
          Posted on Mar 19, 2026 - 10:22 PDT

          India SMS Carrier Maintenance - Idea Cellular Mar 28, 2026 11:30-17:30 PDT

          The Idea Cellular network in India is conducting a planned maintenance from 28 March 2026 at 11:30 PDT until 28 March 2026 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Idea Cellular India handsets.
          Posted on Mar 20, 2026 - 07:46 PDT

          Twilio Flex Plugins Database in US1 region - Maintenance Mar 28, 2026 19:45-21:15 PDT

          We are upgrading the Flex Plugins database in the US1 region. This requires additional preparation and validation steps, which is why the overall maintenance window is longer. The actual database cut-over will take approximately 2 minutes.

          Customer Impact: During the switchover, the following operations may fail and may return 5xx errors for up to 2 minutes: Plugin management actions such as create, update, install, uninstall
          Plugin rendering: fetching/serving plugins

          Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.

          Contingency Plan: If any issues are detected, we will immediately roll back the changes. A rollback, if triggered, may result in an additional ~5 minutes of downtime.
          Posted on Mar 15, 2026 - 23:25 PDT

          Russia SMS Carrier Maintenance - MTT Mar 29, 2026 13:59-18:00 PDT

          The MTT network in Russia is conducting a planned maintenance from 29 March 2026 at 13:59 PDT until 29 March 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
          Posted on Mar 05, 2026 - 07:03 PST

          United States SMS and MMS Carrier Partner Maintenance Mar 29, 2026 20:00-22:00 PDT

          Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 29 March 2026 at 20:00 PDT until 29 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States short codes.
          Posted on Mar 09, 2026 - 07:07 PDT

          United States MMS Carrier Partner Maintenance Mar 30, 2026 01:00-03:00 PDT

          Our MMS carrier partner in the United States is conducting a planned maintenance from 30 March 2026 at 01:00 PDT until 30 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
          Posted on Mar 12, 2026 - 12:40 PDT

          Ireland SMS Carrier Maintenance - Three Mar 30, 2026 14:00-23:00 PDT

          The Three network in Ireland is conducting a planned maintenance from 30 March 2026 at 14:00 PDT until 30 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Ireland handsets when sending via long codes and short codes.
          Posted on Mar 20, 2026 - 14:51 PDT

          US SMS Carrier Maintenance - Small US Carriers Mar 31, 2026 02:00-04:00 PDT

          Update - A subset of small networks in the US are conducting a planned maintenance from 31 March 2026 at 02:00 PDT until 31 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.
          Mar 18, 2026 - 07:44 PDT
          Scheduled - A subset of small networks in the US are conducting a planned maintenance from 31 March 2026 at 02:00 PDT until 31 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.
          Mar 18, 2026 - 07:38 PDT

          United States SMS Carrier Maintenance - Verizon Mar 31, 2026 21:00 - Apr 1, 2026 03:00 PDT

          The Verizon network in the United States is conducting a planned maintenance from 31 March 2026 at 21:00 PDT until 01 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
          Posted on Mar 23, 2026 - 07:47 PDT

          United States and Canada Twilio SMS Maintenance Apr 1, 2026 20:00 - Apr 2, 2026 00:00 PDT

          Twilio is conducting a planned maintenance from 01 April 2026 at 20:00 PDT until 02 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
          Posted on Mar 12, 2026 - 00:29 PDT

          United States MMS Carrier Partner Maintenance Apr 2, 2026 01:00-04:00 PDT

          Our MMS carrier partner in the United States is conducting a planned maintenance from 02 April 2026 at 01:00 PDT until 02 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile, AT&T and Verizon United States handsets via United States short codes.
          Posted on Mar 19, 2026 - 16:41 PDT

          United States SMS Carrier Maintenance - Verizon Apr 3, 2026 01:00-07:00 PDT

          The Verizon network in the United States is conducting a planned maintenance from 03 April 2026 at 01:00 PDT until 03 April 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
          Posted on Mar 18, 2026 - 01:50 PDT

          United States and Canada Twilio SMS Maintenance Apr 8, 2026 20:00 - Apr 9, 2026 00:00 PDT

          Twilio is conducting a planned maintenance from 08 April 2026 at 20:00 PDT until 09 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
          Posted on Mar 12, 2026 - 00:33 PDT

          Qatar SMS Carrier Maintenance - Q-Tel and Vodafone Apr 9, 2026 14:00-20:00 PDT

          The Q-Tel and Vodafone networks in Qatar are conducting a planned maintenance from 09 April 2026 at 14:00 PDT until 09 April 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Q-Tel and Vodafone Qatar handsets.
          Posted on Mar 23, 2026 - 03:36 PDT

          United States and Canada Twilio SMS Maintenance Apr 15, 2026 20:00 - Apr 16, 2026 00:00 PDT

          Twilio is conducting a planned maintenance from 15 April 2026 at 20:00 PDT until 16 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
          Posted on Mar 12, 2026 - 00:33 PDT

          United States and Canada Twilio SMS Maintenance Apr 22, 2026 20:00 - Apr 23, 2026 00:00 PDT

          Twilio is conducting a planned maintenance from 22 April 2026 at 20:00 PDT until 23 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
          Posted on Mar 12, 2026 - 00:33 PDT

          United States and Canada Twilio SMS Maintenance Apr 29, 2026 20:00 - Apr 30, 2026 00:00 PDT

          Twilio is conducting a planned maintenance from 29 April 2026 at 20:00 PDT until 30 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
          Posted on Mar 12, 2026 - 00:34 PDT
          System Metrics Month Week Day
          API Response Time - North America
          Fetching
          API Response Time - Europe
          Fetching
          Mar 23, 2026
          Russia SMS Carrier Maintenance - MegaFon
          Completed - The scheduled maintenance has been completed.
          Mar 23, 17:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 23, 13:00 PDT
          Scheduled - The MegaFon network in Russia is conducting an emergency maintenance from 23 March 2026 at 13:00 PDT until 23 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
          Mar 23, 04:43 PDT
          Russia SMS Carrier Maintenance - Beeline
          Completed - The scheduled maintenance has been completed.
          Mar 23, 17:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 23, 14:00 PDT
          Scheduled - The Beeline network in Russia is conducting a planned maintenance from 23 March 2026 at 14:00 PDT until 23 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
          Mar 20, 01:28 PDT
          Voice Insights Sub-Account Dashboard Impacted in US1
          Resolved - Twilio Programmable Voice Insights is now operating normally. This incident has been resolved.
          Mar 23, 11:23 PDT
          Update - Twilio Programmable Voice Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
          Mar 23, 10:02 PDT
          Monitoring - We have identified mitigation of the issue with Twilio Programmable Voice Insights. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
          Mar 23, 08:04 PDT
          Update - We continue to investigate an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 4 hours or as soon as more information becomes available.
          Mar 23, 04:07 PDT
          Update - We continue to investigate an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 23, 01:45 PDT
          Update - We are investigating an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 23, 00:56 PDT
          Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
          Mar 23, 00:40 PDT
          On Call Engineers are Investigating
          Resolved - We have fully investigated the SMPP API issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
          Mar 23, 07:33 PDT
          Investigating - Our monitoring systems have detected a potential issue with the SMPP API impacting delivery receipts. Outgoing MT messages are unaffected. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
          Mar 23, 06:46 PDT
          SMS Delivery Delays from Network Subscribers to a Subset of Twilio Australia Phone Numbers
          Resolved - We are no longer experiencing SMS delivery delays with a subset of Twilio Australia Phone Numbers. This incident has been resolved.
          Mar 23, 07:03 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to from network subscribers to a subset of Twilio Australia Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 23, 05:00 PDT
          Investigating - Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 23, 04:01 PDT
          Australia Voice Carrier Partner Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 23, 07:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 23, 05:00 PDT
          Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 23 March 2026 at 05:00 PDT until 23 March 2026 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
          Mar 20, 22:47 PDT
          Issues with Authentication in Twilio Flex
          Resolved - The issue causing intermittent authentication failures in Twilio Flex has been resolved and the service is operating normally at this time.
          Mar 23, 05:56 PDT
          Monitoring - We have started seeing recovery for the intermittent authentication failures when attempting to access Twilio Flex. Our engineers are closely monitoring the situation to ensure full stability. We will continue to monitor for the next 30 minutes and will provide another update once the issue is fully resolved.
          Mar 23, 05:44 PDT
          Update - Twilio customers may be experiencing intermittent authentication failures when attempting to access Twilio Flex. Our engineers have been alerted and are actively working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 23, 04:44 PDT
          Investigating - Our monitoring systems have detected a potential issue with Twilio Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
          Mar 23, 04:35 PDT
          United States SMS and MMS Carrier Maintenance - T-Mobile
          Completed - The scheduled maintenance has been completed.
          Mar 23, 04:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 22, 20:00 PDT
          Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 22 March 2026 at 20:00 PDT until 23 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
          Mar 19, 15:21 PDT
          United Kingdom Account Security Carrier Partner Maintenance - Vodafone
          Completed - The scheduled maintenance has been completed.
          Mar 23, 00:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 22, 14:00 PDT
          Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 22 March 2026 at 14:00 PDT until 23 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



          Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
          Mar 19, 06:12 PDT
          Mar 22, 2026
          United Kingdom Account Security Carrier Partner Maintenance - Three
          Completed - The scheduled maintenance has been completed.
          Mar 22, 17:30 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 22, 15:30 PDT
          Scheduled - Our carrier partner Three United Kingdom is conducting an emergency maintenance from 22 March 2026 at 15:30 PDT until 22 March 2026 at 17:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



          Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
          Mar 19, 07:47 PDT
          SMS Delivery Delays and Failures to Viettel in Vietnam
          Resolved - This incident has been resolved.
          Mar 22, 05:54 PDT
          Update - We are experiencing SMS delivery delays when sending messages to Viettel in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          Mar 22, 03:31 PDT
          Update - We are experiencing SMS delivery delays when sending messages to Viettel in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
          Mar 22, 01:30 PDT
          Investigating - We are experiencing SMS delivery delays when sending messages to Viettel in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 22, 00:29 PDT
          Mar 21, 2026
          India SMS Carrier Maintenance - Idea Cellular
          Completed - The scheduled maintenance has been completed.
          Mar 21, 17:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 21, 11:00 PDT
          Scheduled - The Idea Cellular network in India is conducting a planned maintenance from 21 March 2026 at 11:00 PDT until 21 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Idea Cellular India handsets.
          Mar 17, 05:04 PDT
          SMS Delivery Delays from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus
          Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in affected countries is operating normally.
          Mar 21, 12:09 PDT
          Update - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in affected countries is operating normally.
          Mar 21, 05:45 PDT
          Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 21, 05:01 PDT
          Update - We continue to experience SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
          Mar 21, 02:41 PDT
          Update - We are experiencing SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          Mar 20, 22:31 PDT
          Update - We are experiencing SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 20, 20:32 PDT
          Investigating - We are experiencing SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 20, 19:41 PDT
          Planned Maintenance for Flex Insights Historical Reporting
          Completed - The scheduled maintenance has been completed.
          Mar 21, 05:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 21, 02:00 PDT
          Scheduled - The Flex Insights Historical Reporting dashboard visualization partner in the US will be conducting planned maintenance on Saturday, March 21st, 2026, at 02:00 AM Pacific Daylight Time. The maintenance window is expected to last up to 3 hours. During this time, Flex Insights Historical Reporting Dashboards will be unavailable and scheduled ETLs will be affected.
          Mar 12, 02:30 PDT
          User Authentication Identity API Errors in Canada
          Resolved - We are no longer experiencing User Authentication Identity API errors in Canada. This incident has been resolved.
          Mar 21, 04:59 PDT
          Update - We continue to see recovery for User Authentication Identity API errors in Canada. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
          Mar 21, 03:18 PDT
          Monitoring - We have started seeing recovery for User Authentication Identity API errors in Canada.. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
          Mar 21, 01:19 PDT
          Investigating - Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 21, 00:16 PDT
          Mar 20, 2026
          SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Viaero United States
          Resolved - We are no longer experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. This incident has been resolved.
          Mar 20, 13:26 PDT
          Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 20, 11:45 PDT
          Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 20, 09:40 PDT
          Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
          Mar 20, 01:42 PDT
          Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
          Mar 19, 09:49 PDT
          Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
          Mar 19, 01:49 PDT
          Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
          Mar 18, 21:59 PDT
          Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hour or as soon as more information becomes available.
          Mar 18, 20:02 PDT
          Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 18, 19:05 PDT
          Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 18, 18:08 PDT
          SMS Delivery Delays From Twilio to Orange Cameroon
          Resolved - We are no longer experiencing SMS delivery delays when sending messages from Twilio to Orange network subscribers in Cameroon. This incident has been resolved.
          Mar 20, 12:50 PDT
          Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 20, 11:07 PDT
          Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 20, 10:19 PDT
          Call Failures from network subscribers in Multiple Caribbean Islands to Twilio Phone Numbers
          Resolved - The issue affecting voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands has been resolved, and the service is functioning normally at this time.
          Mar 20, 10:31 PDT
          Monitoring - We have started seeing recovery for iall failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
          Mar 20, 08:27 PDT
          Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 19, 22:34 PDT
          Update - Twilio customers may be still experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. The affected countries include Jamaica, Trinidad and Tobago, the Cayman Islands and Barbados. Our team has identified the cause and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
          Mar 19, 14:34 PDT
          Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          Mar 19, 10:56 PDT
          Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 19, 08:56 PDT
          Investigating - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 19, 07:55 PDT
          United States SMS and MMS Carrier Partner Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 20, 04:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 19, 20:00 PDT
          Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 19 March 2026 at 20:00 PDT until 20 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes, long codes and short codes.
          Mar 13, 08:37 PDT
          Mar 19, 2026
          Canada Account Security Service Partner Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 19, 22:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 19, 19:30 PDT
          Scheduled - Our service partner is conducting a planned maintenance from 19 March 2026 at 19:30 PDT until 19 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Bell Canada.



          Impacted Product: Verify Silent Network Auth
          Mar 17, 15:05 PDT
          United Kingdom Account Security Carrier Partner Maintenance - Three
          Completed - The scheduled maintenance has been completed.
          Mar 19, 22:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 19, 17:10 PDT
          Scheduled - Our carrier partner Three United Kingdom is conducting an emergency maintenance from 19 March 2026 at 17:10 PDT until 19 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



          Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
          Mar 18, 02:35 PDT
          Russia SMS Carrier Maintenance - Beeline
          Completed - The scheduled maintenance has been completed.
          Mar 19, 21:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 19, 15:00 PDT
          Scheduled - The Beeline network in Russia is conducting a planned maintenance from 19 March 2026 at 15:00 PDT until 19 March 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
          Mar 13, 08:35 PDT
          United Kingdom Account Security Carrier Partner Maintenance - Vodafone
          Completed - The scheduled maintenance has been completed.
          Mar 19, 20:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 19, 15:15 PDT
          Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 19 March 2026 at 15:15 PDT until 19 March 2026 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



          Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
          Mar 19, 04:43 PDT
          Kazakhstan SMS Carrier Maintenance - Tele2
          Completed - The scheduled maintenance has been completed.
          Mar 19, 17:30 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 19, 15:01 PDT
          Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 19 March 2026 at 15:00 PDT until 19 March 2026 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
          Mar 19, 07:47 PDT
          Twilio Voice has detected some customers in India receiving 480 for Outbound Calls
          Resolved - We have resolved the issue with some customers in India receiving 480 for Outbound Calls. Outbound calls are operating normally at this time.
          Mar 19, 17:18 PDT
          Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are still currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
          Mar 19, 16:54 PDT
          Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We Still currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
          Mar 18, 17:02 PDT
          Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We Still currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
          Mar 17, 14:52 PDT
          Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We Still currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
          Mar 16, 14:58 PDT
          Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We Still currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
          Mar 16, 14:58 PDT
          Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We Still currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
          Mar 15, 15:00 PDT
          Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
          Mar 14, 14:46 PDT
          Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
          Mar 13, 14:42 PDT
          Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
          Mar 12, 14:43 PDT
          Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
          Mar 11, 14:40 PDT
          Identified - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will try to provide another update in 8 hours or as soon as more information becomes available.
          Mar 10, 22:36 PDT
          Update - We are continuing to investigate the issue with some customers in India receiving 480 for Outbound Calls. We will provide another update in 8 hours or as soon as more information becomes available.
          Mar 10, 15:02 PDT
          Update - We are continuing to investigate the issue with some customers in India receiving 480 for Outbound Calls. We will provide another update in 4 hours or as soon as more information becomes available.
          Mar 10, 11:02 PDT
          Update - We are continuing to investigate the issue with some customers in India receiving 480 for Outbound Calls. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 10, 09:03 PDT
          Investigating - Our monitoring systems have detected a potential issue with some customers in India receiving 480 for Outbound Calls. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
          Mar 10, 08:06 PDT
          Russia SMS Carrier Maintenance - Tele2
          Completed - The scheduled maintenance has been completed.
          Mar 19, 17:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 19, 13:01 PDT
          Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 19 March 2026 at 13:00 PDT until 19 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
          Mar 18, 08:28 PDT
          Russia SMS Carrier Maintenance - MegaFon
          Completed - The scheduled maintenance has been completed.
          Mar 19, 17:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 19, 13:00 PDT
          Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 19 March 2026 at 13:00 PDT until 19 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
          Mar 17, 07:40 PDT
          Voice Call Failures From Network Subscribers to Twilio Phone Numbers in Multiple Countries
          Resolved - The incident has been resolved and voice calls from network subscribers to Twilio Phone Numbers are operating normally.
          Mar 19, 09:52 PDT
          Monitoring - We have observed a recovery in voice calls from network subscribers in multiple countries to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 19, 07:52 PDT
          Update - We are still experiencing voice call failures from network subscribers to Twilio Phone Numbers in France, Norway, Italy, Indonesia, Denmark. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 19, 07:32 PDT
          Investigating - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in France ,Norway, Italy, Indonesia ,Denmark. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 19, 06:32 PDT
          Australia Voice Carrier Partner Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 19, 07:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 19, 05:00 PDT
          Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 19 March 2026 at 05:00 PDT until 19 March 2026 at 07:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia phone numbers.
          Mar 11, 18:58 PDT
          Philippines Voice Carrier Partner Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 19, 07:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 19, 06:00 PDT
          Scheduled - Our Voice carrier partner in the Philippines is conducting an emergency maintenance from 19 March 2026 at 06:00 PDT until 19 March 2026 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Philippines mobile and landline phone numbers.
          Mar 18, 01:40 PDT
          SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
          Resolved - We are no longer experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. This incident has been resolved.
          Mar 19, 06:49 PDT
          Monitoring - We are observing recovery of SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is monitoring this issue to ensure it is resolved. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 19, 04:57 PDT
          Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 19, 02:56 PDT
          SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France
          Resolved - The incident has been resolved and SMS to Bouygues Telecom network subscribers in France is operating normally.
          Mar 19, 05:01 PDT
          Monitoring - A fix has been implemented and we are observing recovery of SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is continuing to monitor the issue to ensure it is resolved. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 19, 03:04 PDT
          Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is continuing to work to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 19, 01:08 PDT
          Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 19, 00:08 PDT
          Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 18, 23:59 PDT
          Canada Account Security Service Partner Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 19, 03:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 18, 21:00 PDT
          Scheduled - Our service partner is conducting a planned maintenance from 18 March 2026 at 21:00 PDT until 19 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



          Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
          Mar 11, 15:40 PDT
          United States MMS Carrier Partner Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 19, 02:15 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 19, 02:00 PDT
          Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 19 March 2026 at 02:00 PDT until 19 March 2026 at 02:15 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
          Mar 5, 15:08 PST
          SMS Delivery Delays from Twilio to Tigo Colombia
          Resolved - The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Colombia is operating normally.
          Mar 19, 01:45 PDT
          Monitoring - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 18, 23:42 PDT
          Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 18, 22:30 PDT
          Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 18, 21:34 PDT
          United States SMS Carrier Partner Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 19, 01:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 18, 22:00 PDT
          Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 18 March 2026 at 22:00 PDT until 19 March 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to US Cellular Corp. United States handsets via subset of United States short codes.
          Mar 13, 12:35 PDT
          Germany Account Security Carrier Partner Maintenance - T-Mobile
          Completed - The scheduled maintenance has been completed.
          Mar 19, 01:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 18, 23:00 PDT
          Scheduled - Our carrier partner T-Mobile Germany is conducting a planned maintenance from 18 March 2026 at 23:00 PDT until 19 March 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



          Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
          Mar 13, 02:26 PDT
          United States and Canada Twilio SMS and MMS Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 19, 00:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 18, 20:00 PDT
          Scheduled - Twilio is conducting a planned maintenance from 18 March 2026 at 20:00 PDT until 19 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
          Feb 9, 21:33 PST
          Mar 18, 2026
          Recharge Triggers Were Fired for Inactive Accounts
          Resolved - The account balance issue has been resolved.
          Mar 18, 23:34 PDT
          Update - Our engineers have implemented a fix for the issue with the account balance and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
          Mar 18, 23:19 PDT
          Update - Our engineers have implemented a fix for the issue with the account balance and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
          Mar 18, 22:48 PDT
          Monitoring - Our engineers have implemented a fix for the issue with the account balance and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
          Mar 18, 22:19 PDT
          Identified - Our engineers have identified the issue with the account balance and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
          Mar 18, 15:10 PDT
          Update - An account balance adjustment activity was performed by our team for inactive and old accounts, this resulted in charging some of our customer credit cards inadvertently. Our team is working on invalidating those transactions. We will provide another update in 4 hours or as soon as more information becomes available.
          Mar 18, 09:58 PDT
          Investigating - An account balance adjustment activity was performed by our team for inactive and old accounts, this resulted in charging some of our customer credit cards inadvertently. Our team is working on invalidating those transactions. We will provide another update in 2 hour or as soon as more information becomes available.
          Mar 18, 07:57 PDT
          United States Account Security Carrier Partner Maintenance - Verizon Wireless
          Completed - The scheduled maintenance has been completed.
          Mar 18, 23:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 18, 20:01 PDT
          Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 18 March 2026 at 20:00 PDT until 18 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.



          Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Legacy Identity MatchAndAttributes



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
          Mar 18, 14:47 PDT
          El Salvador SMS Carrier Partner Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 18, 22:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 18, 19:00 PDT
          Scheduled - Our SMS carrier partner in El Salvador is conducting a planned maintenance from 18 March 2026 at 19:00 PDT until 18 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to El Salvador handsets.
          Mar 16, 14:15 PDT
          SMS Delivery Receipt Delays from Twilio to Telekom Srbija Serbia
          Resolved - We are no longer experiencing SMS delivery receipt delays from Twilio to Telekom Srbija network subscribers in Serbia. This incident has been resolved.
          Mar 18, 19:55 PDT
          Update - We still observe a recovery in SMS delivery receipts from Twilio to Telekom Srbija network subscribers in Serbia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 18, 17:58 PDT
          Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Telekom Srbija network subscribers in Serbia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 18, 16:21 PDT
          Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telekom Srbija network subscribers in Serbia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 18, 16:20 PDT
          Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telekom Srbija network subscribers in Serbia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 18, 16:19 PDT
          Frontline Support Live Chat & inbound Personalized Support IVR Phone Calls _ Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 18, 19:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 18, 17:00 PDT
          Scheduled - We’re conducting a planned maintenance on our Customer Support Systems between 17:00 and 19:00 Pacific Time on 3/18/2026. During this time, live chat and personalized support phone line will be unavailable. Please submit a support ticket on https://help.twilio.com/ for assistance, or leave a voicemail if you call the Personalized Support phone lines.
          Mar 13, 10:14 PDT
          SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
          Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.
          Mar 18, 18:30 PDT
          Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 18, 16:09 PDT
          Update - Twilio customers may be continue to experience SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 18, 14:59 PDT
          Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 18, 13:19 PDT
          Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update as soon as more information becomes available.
          Mar 18, 13:14 PDT
          High latency impacting sending outgoing messages for Programmable Messaging API
          Resolved - The High latency issue on outgoing messages for Programmable Messaging API has been resolved and service is operating normally at this time.
          Mar 18, 18:01 PDT
          Monitoring - The High latency issue on outgoing messages for Programmable Messaging API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
          Mar 18, 15:52 PDT
          Update - We are experiencing High latency impacting sending outgoing messages for Programmable Messaging API. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 18, 14:47 PDT
          Investigating - Our monitoring systems have detected a potential issue with High latency impacting outgoing messages for msg-send. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
          Mar 18, 14:31 PDT
          SMS delivery delays from Twilio to MTN network subscribers in Cameroon
          Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Cameroon is operating normally.
          Mar 18, 16:04 PDT
          Monitoring - This incident causing SMS delivery delays from Twilio to MTN network subscribers in Cameroon was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/9lx6sg5g3k0c for previous updates. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available. We apologize for the inconvenience and for any confusion this may have caused.
          Mar 18, 15:23 PDT
          Cloudflare Captcha not Loading in Certain Regions
          Resolved - The issue with Cloudflare Captcha loading in certain regions has been resolved and service is operating normally at this time.
          Mar 18, 15:47 PDT
          Monitoring - The issue with Cloudflare Captcha loading in certain regions has been resolved and service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
          Mar 18, 15:06 PDT
          Update - We are still investigating intermittent failures when loading captchas in certain regions on the Twilio platform. We expect to provide another update in 2 hour or as soon as more information becomes available
          Mar 18, 12:45 PDT
          Investigating - We are investigating intermittent failures when loading captchas in certain regions on the Twilio platform. We expect to provide another update in 1 hour or as soon as more information becomes available
          Mar 18, 11:32 PDT
          SMS deliver delays from Twilio to MTN network subscribers in Cameroon
          Resolved - We are no longer observing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. The issue has been resolved.
          Mar 18, 13:53 PDT
          Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 18, 12:40 PDT
          Update - We are experiencing SMS deliver delays from Twilio to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide anotheras soon as more information becomes available.
          Mar 18, 12:28 PDT
          Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide anotheras soon as more information becomes available.
          Mar 18, 12:23 PDT
          SMS Delivery Delays from Twilio to Orange Cameroon
          Resolved - We are no longer experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. This incident has been resolved.
          Mar 18, 13:40 PDT
          Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 18, 11:37 PDT
          Identified - Twilio customers are still be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
          Mar 17, 23:36 PDT
          Update - Twilio customers are still be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
          Mar 17, 15:36 PDT
          Update - Twilio customers are still be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          Mar 17, 11:00 PDT
          Update - Twilio customers may still be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 17, 09:01 PDT
          Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 17, 08:02 PDT
          SMS Delivery Delays from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries
          Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in multiple countries is operating normally.
          Mar 18, 13:07 PDT
          Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries and are continuing to monitor service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 18, 11:56 PDT
          Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 18, 09:56 PDT
          Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 18, 09:55 PDT
          Update - We are still experiencing SMS delivery delays to multiple networks in multiple countries via a subset of Twilio numbers. Our team is actively investigating this issue. We will provide another update in 2 hour or as soon as more information becomes available.
          Mar 18, 07:27 PDT
          Investigating - Twilio customers may be experiencing SMS delivery delays to multiple networks in multiple countries via a subset of Twilio numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 18, 06:27 PDT
          Voice Call Audio Quality Degradation from T-Mobile United States to a Subset of Twilio United States Phone Numbers
          Resolved - Twilio customers experienced voice call audio quality degradation from T-Mobile network subscribers in the United States to a subset of Twilio United States Phone Numbers from 08:20 PDT 03/18/2026 to 9:30 PDT 03/19/2026. The issue has been resolved.
          Mar 18, 05:00 PDT
          US SMS Carrier Maintenance - Small US Carriers
          Completed - The scheduled maintenance has been completed.
          Mar 18, 00:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 17, 22:01 PDT
          Scheduled - A subset of small networks in the US are conducting a planned maintenance from 17 March 2026 at 22:00 PDT until 18 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
          Mar 13, 08:38 PDT
          US SMS Carrier Maintenance - Small US Carriers
          Completed - The scheduled maintenance has been completed.
          Mar 18, 00:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 17, 22:00 PDT
          Scheduled - A subset of small networks in the US are conducting a planned maintenance from 17 March 2026 at 22:00 PDT until 18 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via short codes.
          Mar 11, 23:24 PDT
          Mar 17, 2026
          United Kingdom SMS Carrier Maintenance - Three
          Completed - The scheduled maintenance has been completed.
          Mar 17, 23:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 17, 15:00 PDT
          Scheduled - The Three network in the United Kingdom is conducting a planned maintenance from 17 March 2026 at 15:00 PDT until 17 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Three United Kingdom handsets.
          Mar 10, 08:00 PDT
          United Kingdom SMS Carrier Maintenance - Three
          Completed - The scheduled maintenance has been completed.
          Mar 17, 22:03 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 17, 14:00 PDT
          Scheduled - The Three network in the United Kingdom is conducting a planned maintenance from 17 March 2026 at 14:00 PDT until 17 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Three United Kingdom handsets.
          Mar 10, 08:16 PDT
          United Kingdom Account Security Carrier Partner Maintenance - Vodafone
          Completed - The scheduled maintenance has been completed.
          Mar 17, 22:02 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 17, 14:30 PDT
          Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 17 March 2026 at 14:30 PDT until 17 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



          Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
          Mar 16, 04:27 PDT
          Russia SMS Carrier Maintenance - MTS
          Completed - The scheduled maintenance has been completed.
          Mar 17, 21:30 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 17, 20:00 PDT
          Scheduled - The MTS network in Russia is conducting a planned maintenance from 17 March 2026 at 20:00 PDT until 17 March 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
          Mar 12, 07:48 PDT
          On Call Engineers are Investigating
          Resolved - We have fully investigated the RCS Delivery Failure issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
          Mar 17, 18:51 PDT
          Investigating - Our monitoring systems have detected a potential issue with RCS Delivery Failure. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
          Mar 17, 18:23 PDT
          Russia SMS Carrier Maintenance - Beeline
          Completed - The scheduled maintenance has been completed.
          Mar 17, 17:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 17, 13:00 PDT
          Scheduled - The Beeline network in Russia is conducting a planned maintenance from 17 March 2026 at 13:00 PDT until 17 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
          Mar 13, 02:24 PDT
          SMS Delivery Failures from Twilio to Datora Brazil
          Resolved - We are no longer experiencing MMS/SMS delivery failures toto Datora network subscribers in Brazil. This incident has been resolved.
          Mar 17, 16:47 PDT
          Monitoring - We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 17, 14:33 PDT
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
          Mar 16, 15:04 PDT
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
          Mar 16, 14:36 PDT
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
          Mar 15, 16:59 PDT
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
          Mar 14, 17:32 PDT
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
          Mar 13, 17:27 PDT
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
          Mar 12, 17:12 PDT
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
          Mar 11, 17:13 PDT
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
          Mar 10, 17:15 PDT
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
          Mar 9, 17:14 PDT
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
          Mar 8, 17:14 PDT
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
          Mar 7, 17:24 PST
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
          Mar 6, 17:25 PST
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
          Mar 5, 17:41 PST
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
          Mar 4, 17:40 PST
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 16 hours or as soon as more information becomes available.
          Mar 4, 01:28 PST
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 8 hours or as soon as more information becomes available.
          Mar 3, 17:39 PST
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 4 hours or as soon as more information becomes available.
          Mar 3, 13:43 PST
          Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 3, 11:45 PST
          Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 3, 10:45 PST
          Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 3, 10:19 PST
          SMS Delivery Delays from a Subset of Twilio Short Codes to ISP Telecom United States
          Resolved - We have fully investigated the SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
          Mar 17, 16:41 PDT
          Update - Twilio customers may be still experiencing SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 17, 15:10 PDT
          Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 17, 14:24 PDT
          Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 17, 14:22 PDT
          Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 17, 14:07 PDT
          Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 17, 13:55 PDT
          Twilio TrustHub / Regulatory Compliance - Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 17, 16:30 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 17, 10:30 PDT
          Scheduled - We’re conducting an emergency maintenance in US1 between 10:30 pm 03/17/2026 and 4:30 am on 03/17/2026 Pacific Time. During the maintenance window, a brief database switchover period (approximately 10 minutes), customers may experience degraded performance when:
            -Creating, viewing, or editing Twilio KYC bundles (TrustHub, Regulatory Compliance)
            -Linking phone numbers to these bundles
            -Accessing voice features including SHAKEN/STIR Attestation and Voice Insights

            All services are expected to operate normally outside the switchover window.
          Mar 16, 08:45 PDT
          User Authentication Identity SNA Missing Redirects for Verizon in United States
          Resolved - The incident has been resolved and User Authentication Identity for Verizon in the United States is operating normally.
          Mar 17, 14:56 PDT
          Monitoring - We have observed a recovery in User Authentication Identity for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 17, 12:43 PDT
          Update - Twilio customers may still be experiencing User Authentication Identity SNA missing redirects for Verizon in the United States. Our team has identified the cause, and they are still working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 17, 12:17 PDT
          Investigating - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Verizon in the United States. Our team has identified the cause, and they are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 17, 11:06 PDT
          United States SMS and MMS Carrier Maintenance - T-Mobile
          Completed - Maintenance has been canceled
          Mar 17, 11:47 PDT
          Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 18 March 2026 at 20:00 PDT until 19 March 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
          Mar 16, 14:24 PDT
          SMS Delivery Delays From a Subset of Twilio Short Codes to AT&T United States
          Resolved - We have fully investigated the SMS delivery delays from a subset of Twilio Short Codes to AT&T network subscribers in the United States, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
          Mar 17, 09:06 PDT
          Update - We continue experiencing SMS delivery delays from a subset of Twilio Short Codes to AT&T network subscribers in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 17, 08:25 PDT
          Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 17, 07:25 PDT
          SMS Delivery Delays to Entel in Chile
          Resolved - The incident has been resolved and SMS delivery from Twilio to Entel network subscribers in Chile is operating normally.
          Mar 17, 07:46 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to Entel in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 17, 05:46 PDT
          Update - We are experiencing SMS delivery delays when sending messages to Entel in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          Mar 17, 04:23 PDT
          Update - We are experiencing SMS delivery delays when sending messages to Entel in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 17, 02:23 PDT
          Investigating - We are experiencing SMS delivery delays when sending messages to Entel in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 17, 01:23 PDT
          United States SMS and MMS Carrier Partner Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 17, 04:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 17, 01:01 PDT
          Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 17 March 2026 at 01:00 PDT until 17 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States short codes.
          Feb 25, 15:02 PST
          United Kingdom Account Security Carrier Partner Maintenance - EE
          Completed - The scheduled maintenance has been completed.
          Mar 17, 02:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 16, 09:00 PDT
          Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 16 March 2026 at 09:00 PDT until 17 March 2026 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



          Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
          Mar 11, 04:51 PDT
          United Kingdom SMS Carrier Maintenance - T-Mobile / EE
          Completed - The scheduled maintenance has been completed.
          Mar 17, 02:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 16, 09:01 PDT
          Scheduled - The T-Mobile / EE network in the United Kingdom is conducting a planned maintenance from 16 March 2026 at 09:00 PDT until 17 March 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile / EE United Kingdom handsets.
          Mar 11, 07:20 PDT
          US SMS Carrier Maintenance - Small US Carriers
          Completed - The scheduled maintenance has been completed.
          Mar 17, 01:02 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 16, 21:00 PDT
          Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 16 March 2026 at 21:00 PDT until 17 March 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via subset of short codes.



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
          Mar 16, 15:33 PDT
          United States SMS and MMS Carrier Partner Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 17, 01:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 16, 22:00 PDT
          Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 16 March 2026 at 22:00 PDT until 17 March 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States short codes.
          Feb 25, 15:04 PST
          Mar 16, 2026
          Chile SMS Carrier Maintenance - Entel
          Completed - The scheduled maintenance has been completed.
          Mar 16, 22:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 16, 21:30 PDT
          Scheduled - The Entel network in Chile is conducting a planned maintenance from 16 March 2026 at 21:30 PDT until 16 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Entel Chile handsets.



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
          Mar 16, 14:20 PDT
          United Kingdom Account Security Carrier Partner Maintenance - Three
          Completed - The scheduled maintenance has been completed.
          Mar 16, 21:50 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 16, 17:30 PDT
          Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 16 March 2026 at 17:30 PDT until 16 March 2026 at 21:50 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



          Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
          Mar 9, 06:54 PDT
          Russia SMS Carrier Maintenance - MegaFon
          Completed - The scheduled maintenance has been completed.
          Mar 16, 17:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 16, 13:01 PDT
          Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 16 March 2026 at 13:00 PDT until 16 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
          Mar 12, 04:02 PDT
          SMS Delivery Delays and Failures to Algar Telecom in Brazil
          Resolved - We are no longer experiencing SMS Delivery Delays and Failures to Algar Telecom in Brazil. This incident has been resolved.
          Mar 16, 15:05 PDT
          Monitoring - We are observing successful SMS Delivery to Algar Telecom in Brazil without any delays or failures. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
          Mar 16, 13:06 PDT
          Update - We are experiencing SMS Delivery Delays and Failures to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          Mar 16, 10:16 PDT
          Update - We are experiencing SMS Delivery Delays and Failures to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 16, 08:21 PDT
          Update - We are experiencing SMS Delivery Delays and Failures to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 16, 07:18 PDT
          Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Algar Telecom in Brazil. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
          Mar 16, 07:17 PDT
          Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV
          Completed - The scheduled maintenance has been completed.
          Mar 16, 15:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 16, 11:50 PDT
          Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting an emergency maintenance from 16 March 2026 at 11:50 PDT until 16 March 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
          Mar 15, 23:25 PDT
          Japan SMS Carrier Partner Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 16, 13:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 16, 06:00 PDT
          Scheduled - Our SMS carrier partner in Japan is conducting a planned maintenance from 16 March 2026 at 06:00 PDT until 16 March 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Japan handsets.
          Feb 17, 22:26 PST
          Conversations Errors
          Resolved - We are no longer experiencing reported errors for Conversations. This incident has been resolved.
          Mar 16, 12:27 PDT
          Monitoring - We have started seeing recovery on reported errors for Conversations. Engineers are investigating and we will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
          Mar 16, 11:37 PDT
          Update - Conversations customers may not be seeing inbound messages arriving. Engineers are investigating and will provide an update in 1 hour.
          Mar 16, 10:29 PDT
          Investigating - Conversations customers may not be seeing inbound messages arriving. Engineers are investigating and will provide an update in 30 minutes.
          Mar 16, 09:53 PDT
          Issues with Status CallBack Webhooks for WhatsApp
          Resolved - We have started seeing recovery for receiving the status of outbound messages on their Status Callback webhook for WhatsApp. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available. Our issue with customers not receiving the status of outbound messages on their Status Callback webhook for WhatsApp has been resolved and Status Callback webhook for WhatsApp is operating normally at this time.
          Mar 16, 12:19 PDT
          Monitoring - We have started seeing recovery for receiving the status of outbound messages on their Status Callback webhook for WhatsApp. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
          Mar 16, 12:00 PDT
          Update - Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Engineers have been alerted and are investigation. We will post another update in 1 hour.
          Mar 16, 11:33 PDT
          Investigating - Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Engineers have been alerted and are investigation. We will post another update in 30 minutes.
          Mar 16, 10:54 PDT
          Errors Accessing Pages in Console
          Resolved - The issue affecting intermittent various pages in the Twilio Console has been resolved, and the service is functioning normally at this time.
          Mar 16, 11:45 PDT
          Monitoring - Our engineers have implemented a fix and are monitoring system performance on accessing various pages in the Twilio Console. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 16, 10:02 PDT
          Investigating - Customers may be receiving errors accessing various pages in the Twilio Console. Engineers are investigating. We will post another update in 30 minutes.
          Mar 16, 09:38 PDT
          SMS Delivery Delays and Failures from Twilio to Celcom Malaysia
          Resolved - We are no longer experiencing SMS delivery delays and failures from Twilio to Celcom network subscribers in Malaysia. This incident has been resolved.
          Mar 16, 06:33 PDT
          Monitoring - We are observing recovery in SMS delivery delays and failures from Twilio to Celcom network subscribers in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 16, 06:33 PDT
          Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Celcom network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 16, 05:37 PDT
          United States SMS and MMS Carrier Maintenance - T-Mobile
          Completed - The scheduled maintenance has been completed.
          Mar 16, 04:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 15, 20:00 PDT
          Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 15 March 2026 at 20:00 PDT until 16 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
          Mar 12, 12:38 PDT
          SMS Delivery Receipt Delays from Twilio to Mobitel Sri Lanka
          Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Mobitel network subscribers in Sri Lanka are operating normally.
          Mar 16, 03:17 PDT
          Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Mobitel network subscribers in Sri Lanka and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 16, 02:01 PDT
          Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mobitel network subscribers in Sri Lanka. Our team is continuing to investigate this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 16, 00:19 PDT
          Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mobitel network subscribers in Sri Lanka. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 15, 23:20 PDT
          United States MMS Carrier Partner Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 16, 03:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 15, 23:00 PDT
          Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 15 March 2026 at 23:00 PDT until 16 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
          Mar 12, 16:35 PDT
          Australia Voice Carrier Partner Maintenance
          Completed - This planned maintenance has been cancelled, and a rescheduled date has been posted on our Statuspage. Thank you for your understanding
          Mar 16, 02:30 PDT
          Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 17 March 2026 at 05:00 PDT until 17 March 2026 at 07:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia phone numbers.
          Mar 11, 18:58 PDT
          Mar 15, 2026
          Russia SMS Carrier Maintenance - MTS
          Completed - The scheduled maintenance has been completed.
          Mar 15, 22:35 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 15, 14:00 PDT
          Scheduled - The MTS network in Russia is conducting an emergency maintenance from 15 March 2026 at 14:00 PDT until 15 March 2026 at 22:35 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
          Mar 15, 12:27 PDT
          United Kingdom Account Security Carrier Partner Maintenance - Three
          Completed - The scheduled maintenance has been completed.
          Mar 15, 03:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 14, 15:00 PDT
          Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 14 March 2026 at 15:00 PDT until 15 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



          Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
          Mar 13, 12:39 PDT
          Mar 14, 2026
          Mar 13, 2026
          SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in the United States and Puerto Rico
          Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Multiple Networks in the United States and Puerto Rico is operating normally.
          Mar 13, 16:01 PDT
          Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Multiple Networks in the United States and Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 13, 14:36 PDT
          Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon, AT&T, and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 13, 14:09 PDT
          Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon, T-Mobile and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 13, 13:53 PDT
          Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 13, 13:41 PDT
          Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 13, 13:32 PDT
          SMS Delivery Delays from Twilio to Vodacom Tanzania
          Resolved - The incident has been resolved and SMS delivery from Twilio to Vodacom network subscribers in Tanzania is operating normally.
          Mar 13, 12:48 PDT
          Update - We have observed a recovery in SMS delivery from Twilio to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 13, 12:35 PDT
          Monitoring - We have observed a recovery in SMS delivery from Twilio to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 13, 10:27 PDT
          Update - Twilio customers may experience SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
          Mar 12, 22:22 PDT
          Update - Twilio customers may experience SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
          Mar 12, 14:22 PDT
          Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          Mar 12, 10:26 PDT
          Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 12, 08:30 PDT
          Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 12, 07:31 PDT
          Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 12, 07:27 PDT
          SMS Delivery Delays from Twilio to MTN Zambia
          Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Zambia is operating normally.
          Mar 13, 11:52 PDT
          Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 13, 10:10 PDT
          Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team is continuing to actively investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 13, 08:32 PDT
          Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 13, 07:40 PDT
          PayG (Pay-As-You-Go) Accounts Remaining Suspended After Payment
          Resolved - Twilio PayG (Pay-As-You-Go) accounts are no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. This incident is resolved.
          Mar 13, 11:46 PDT
          Monitoring - Twilio PayG (Pay-As-You-Go) accounts should no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. Our team has implemented a fix and we are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
          Mar 13, 09:54 PDT
          Investigating - Some Twilio PayG (Pay-As-You-Go) accounts may be experiencing an issue where their account remains in a suspended state after increasing their account balance, or remain active when their balance falls below $0. Our engineers are aware of this and are actively investigating this incident. We will provide another update in 1 hour or as soon as we have additional information.
          Mar 13, 09:04 PDT
          SMS Delivery Failures from Twilio to Malitel Mali
          Resolved - The incident has been resolved and SMS delivery from Twilio to Malitel network subscribers in Mali is operating normally.
          Mar 13, 06:57 PDT
          Monitoring - We are observing successful SMS delivery from Twilio to Malitel network subscribers in Mali. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
          Mar 13, 05:07 PDT
          Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
          Mar 13, 01:43 PDT
          Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 12, 23:45 PDT
          Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 12, 22:44 PDT
          SMS Delivery Delays From a Subset of Twilio Registered Sender IDs to Telenor Serbia
          Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages from a subset of Twilio Registered Sender IDs to Telenor network subscribers in Serbia. This incident has been resolved.
          Mar 13, 06:55 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages from a subset of Twilio Registered Sender IDs to Telenor network subscribers in Serbia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          Mar 13, 05:05 PDT
          Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Registered Sender IDs to Telenor network subscribers in Serbia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Mar 13, 04:20 PDT
          Mar 12, 2026
          Canada Account Security Service Partner Maintenance
          Completed - The scheduled maintenance has been completed.
          Mar 12, 23:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          Mar 12, 20:00 PDT
          Scheduled - Our service partner is conducting a planned maintenance from 12 March 2026 at 20:00 PDT until 12 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Telus Canada, Bell Canada, Rogers Canada.



          Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
          Mar 11, 13:40 PDT
          Twilio Conversations API getListMessages Affected
          Resolved - Twilio Conversations was degraded for 8 minutes between 22:44 and 22:52 Pacific Time on 03/26/2026. During this period of time customers may have experienced error 5xx for their API getListMessages requests. The issue has now been resolved.
          Mar 12, 16:21 PDT
          Mar 11, 2026
          Mar 10, 2026
          Mar 9, 2026
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