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Zendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought Acquisition
Proposed acquisition positions Zendesk to lead the agentic service era, projecting 2026 as the year AI agents will surpass human service
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Zendesk extends its CX leadership with powerful generative AI offerings
Zendesk, Inc. today announced market-leading customer experience (CX) generative AI advancements that allow companies to realize…
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The power of AI in CX takes center stage at Zendesk Showcase
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Customer Spotlight: Building trust in the age of AI
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Customer Spotlight: AI’s Impact on Modern Self-Service
The data continues to prove that customers prefer to self-serve (being able to check in for…
4 ways AI and Workforce management tools will improve the lives of agents over the next 5 years
A new era in workforce management is upon us. Automation, artificial intelligence (AI), and personalized schedules…
The newest customer experience frontier: Meta’s Threads
With over 100 million users signed up, most companies and social-savvy consumers have heard of Threads,…
Zendesk Appoints Kelly Waldher as its new Chief Marketing Officer
Zendesk announced today it has appointed Kelly Waldher as its new Chief Marketing Officer. Waldher joins…
Meet our new Chief Trust & Security Officer
At Zendesk, we prioritize the protection of our data and maintaining the highest security standards across…
Zendesk CTO on harnessing the power of AI for customer-centric cost control
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Zendesk recognized for helping global cosmetic retailer Lush deliver elevated customer experiences
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Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
SAN FRANCISCO – June 22, 2023 – Zendesk, Inc., today announced its completed acquisition of Tymeshift,…
Zendesk Head of AI on the current value add of generative AI and future applications for CX
A lot has happened since we last spoke. At Relate, the company announced Zendesk AI. What…
Supporting World Refugee Day 2023
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Zendesk Workforce Reduction
Earlier today, Zendesk CEO Tom Eggemeier sent the following note to Zendesk employees. All, this is…
Zendesk ranks in top 10 of USA Today’s Climate Leaders
Zendesk has been honored in USA Today’s America’s Climate Leaders, ranking at 8th on its inaugural…
Our climate commitment: Zendesk signs its first offtake agreement to scale carbon removal technology
Zendesk has made a significant step towards a more sustainable future by signing our first carbon…
ZENDESK RELATE 2023: Zendesk CEO Tom Eggemeier on how intelligent CX will transform businesses
Today I addressed more than 30,000 customers, partners and Zendesk users who attended or tuned into…
ZENDESK RELATE 2023: Zendesk announces powerful AI designed exclusively for intelligent CX
Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an intelligence layer that…
ZENDESK RELATE 2023: Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences
Today at its flagship global conference, Relate, Zendesk, Inc. unveiled Conversational Commerce, designed to connect brands…
Press releases
March 11, 2026
Zendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought AcquisitionFebruary 3, 2026
Zendesk Appoints Craig Flower as Chief Operating OfficerDecember 2, 2025
Zendesk Announces Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Transformation
