Accelerate service transformations
Tell us what you're solving for. We'll surface the research, guidance, and answers that get you there.
Discover how the industry is adopting AI in the post-sale lifecycle
From next-best-action recommendations to reduced case times, learn the playbook Dell used to cut support costs by $50M.
LAER
measured adoption.
DARE
measures outcomes.
TSIA’s LAER framework helped define the SaaS-era customer engagement model. AI demands a new model built for outcomes, services, and continuous value realization.
Benchmark your tech services organization for free
Discover the benefits of benchmarking with Performance Optimizer. Identify organizational challenges, get a prescribed action plan, and unlock your roadmap to improved outcomes.
We help companies make smart decisions
In these industries:
On these key topics:
Best practice implementation and improvement
When you understand what "good" looks like, correlating people, processes, and technology to your financial outcomes becomes clear and actionable.
AI implementation
AI is rewriting business models faster than any previous wave. Stay current on frameworks that drive growth and profitability—from readiness to outcomes.
X-as-a-Service and digital transformation
Per-seat and consumption models are collapsing. Learn how to build a profitable, XaaS business by climbing the Pricing Ladder to value and outcomes.
Achieving profitable growth
The tech industry chased explosive growth over profitability. AI changed the game. Discover how to achieve both, without choosing between them.
By supporting leaders across these Research Areas:
Cross-Functional
Executive Leadership
Offer Portfolio Success
Offering Management
Revenue Optimization
Customer Growth and Renewal
Trusted by top companies everywhere
A data engine fueled by you
Data
Insights
Frameworks
Benchmark
Virtual advisory
sessions
sessions
Inquiries
Member-to-member
inquiries
inquiries
Conference
Is your business ready to discover its potential? Fuel your growth journey with data-backed benchmarking.
For organizations looking to enhance their operational performance, TSIA’s benchmarking offers a clear path to make informed, actionable improvements by leveraging robust peer groups, percentile-based scoring, and customized insights. Learn more in our comprehensive ebook.
20+
years of expertise and proven methodologies
10+
targeted peer groups based on key performance drivers
3x
verified data with unmatched accuracy
TSIA Q1 2026 Research Topics
TSIA’s research explores how technology providers must shift to outcome-based, services-led growth in the AI economy. It provides the frameworks to monetize AI, align incentives to value realization, and deliver measurable business results.
Customer Growth & Renewal
Outcome-Based Compensation
How incentive models are evolving to reward customer value realization—not just bookings or volume.
Customer Success
The New Customer Success
Redefining CS as the owner of customer economics through outcomes, consumption optimization, and human-AI orchestration.
Customer Growth & Renewal
Outcome-Based Compensation
How incentive models are evolving to reward customer value realization—not just bookings or volume.
Customer Success
The New Customer Success
Redefining CS as the owner of customer economics through outcomes, consumption optimization, and human-AI orchestration.
Customer Growth & Renewal
Outcome-Based Compensation
How incentive models are evolving to reward customer value realization—not just bookings or volume.
Customer Success
The New Customer Success
Redefining CS as the owner of customer economics through outcomes, consumption optimization, and human-AI orchestration.
Education Services
Monetizing ES in the AI Era
The shift from training delivery to AI-powered, outcome-driven learning experiences that accelerate customer value.
Field Services
FDEs in Industrial Equipment
How forward-deployed engineers bridge AI innovation and complex physical operations to drive measurable outcomes.
Support Services
Autonomous Support with Agentic AI
How agentic AI is reshaping support organizations through autonomous resolution while preserving service quality.
Education Services
Monetizing ES in the AI Era
The shift from training delivery to AI-powered, outcome-driven learning experiences that accelerate customer value.
Field Services
FDEs in Industrial Equipment
How forward-deployed engineers bridge AI innovation and complex physical operations to drive measurable outcomes.
Support Services
Autonomous Support with Agentic AI
How agentic AI is reshaping support organizations through autonomous resolution while preserving service quality.
Education Services
Monetizing ES in the AI Era
The shift from training delivery to AI-powered, outcome-driven learning experiences that accelerate customer value.
Field Services
FDEs in Industrial Equipment
How forward-deployed engineers bridge AI innovation and complex physical operations to drive measurable outcomes.
Support Services
Autonomous Support with Agentic AI
How agentic AI is reshaping support organizations through autonomous resolution while preserving service quality.
Managed Services
Outcome-Driven Managed Services
The MSP transformation from uptime metrics to full accountability for business results.
Professional Services
Professional Services 2.0
The evolution of PS delivery models to align with outcome-based value frameworks.
Partner
AI-Powered Partner Growth
How AI enables partners to scale services, monetize outcomes, and accelerate partner-led revenue.
Managed Services
Outcome-Driven Managed Services
The MSP transformation from uptime metrics to full accountability for business results.
Professional Services
Professional Services 2.0
The evolution of PS delivery models to align with outcome-based value frameworks.
Partner
AI-Powered Partner Growth
How AI enables partners to scale services, monetize outcomes, and accelerate partner-led revenue.
Managed Services
Outcome-Driven Managed Services
The MSP transformation from uptime metrics to full accountability for business results.
Professional Services
Professional Services 2.0
The evolution of PS delivery models to align with outcome-based value frameworks.
Partner
AI-Powered Partner Growth
How AI enables partners to scale services, monetize outcomes, and accelerate partner-led revenue.
Explore the TSIA Portal
Get instant access to TSIA Intelligence—specialized AI built for tech services—with your free TSIA Portal account. Unlock expert research, tailored insights, and data-driven strategies to move your business forward.
.avif)
Join the conversation
We couldn’t do what we do without you. That’s why whether in-person, virtually, or both, we’re proud to connect you with a diverse and inclusive network of other industry professionals who have solved the same challenges you’re facing.
