Jitbit Software blog

How We Replaced Our Entire Search Engine (with an AI writing half the code)

I've been dunking on AI pretty consistently on this blog. Partly because I'm sick of all the AI influencer "built 15 apps in a weekend" crowd. But Claude Code just did something wild for me. Had it help us rip out our entire search engine - we're talking millions and millions of records, thousands of tenants - and migrate it from SQL Server full-text search to a small embedded, in-process Lucene port. Search went from 7-8 seconds down to milliseconds.

Jitbit Helpdesk Mobile v10.4: A Major Update for Power Users

We're excited to announce Jitbit Helpdesk Mobile v10.4, one of our biggest updates yet! This release brings powerful new features that make managing support tickets on the go faster and more efficient than ever.

How We Dealt with the Cloudflare Outage

Or: That Time Half the Internet Died and We Didn't

Most Demanded Helpdesk Features, According to IT Pros

We've analyzed professional reviews, user testimonials, and forum discussions from IT professionals to identify their common pain points and what they value most in existing helpdesk solutions.

Stripping signatures from emails

We don't usually announce unreleased features, but we're about to ship something I've personally tried solving for years.

The problem is simple to describe and maddening to solve: how do you automatically remove signatures, logos, confidentiality footers, "follow-us-on-LinkedIn" blocks, and those 200-word GDPR disclaimers from incoming e-mails?

AI Agent features in Jitbit Helpdesk

Now with smarter, self-initiated Knowledge-base search and even external docs indexing

Helpdesk Software for Linux in 2025: On-Premise Options Still Exist

Let's face it - on-premise software isn't exactly having a “moment” right now. The world's gone all-in on SaaS and cloud-based tools, and helpdesk software is no exception. Platforms like Zendesk, Freshdesk, and (yes, even our own Jitbit SaaS Helpdesk) have made it easy to manage support tickets without worrying about servers, updates, or backups.

New Design is out of beta, Old UI is no longer maintained

We're excited to announce that the open beta of our new design is finished! While you can still use the old design if you'd like, we won’t be fixing any minor bugs or adding new features to it. Going forward, the new UI will be the only version we actively support.

Jitbit Helpdesk: A New Look on the Horizon (Whether We Like It or Not)

We're thrilled (read: mildly terrified) to announce that a full UI redesign for Jitbit Helpdesk is finally in the works. This refresh aims to bring a more contemporary look to our platform while maintaining the efficiency and ease of use that has been our hallmark.

Google OAuth Support for Gmail Mailboxes in Jitbit Helpdesk

Update – March 2025: Apparently, expanding Google OAuth support to over 200 customers requires undergoing a comprehensive, year-long audit- an expensive process that can cost thousands of dollars. While we're still evaluating our next steps, we recommend using an app password with a 2FA-enabled Google account for email integrations in the meantime.

Jitbit Helpdesk has started rolling out support for Google OAuth in our SaaS version specifically for connecting Gmail mailboxes. This is an important update that aligns with Google's ongoing efforts to enhance security by phasing out login/password authentication for IMAP and SMTP in favor of OAuth.

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