Resolved -
This incident has been resolved. Please note that session times have been temporarily limited to 10 minutes as part of the deployed hotfix. Our team is actively working on a permanent solution, and normal session times will be restored as soon as possible.
Mar 20, 18:45 CET
Identified -
We have now identified the cause of the issue and applied a fix for our eID Scrive QES. If you're still experiencing problems, please reach out to our support: support@scrive.com
We are still investigating the sealing process. Our engineering team is working on a resolution with high priority.
Updates will follow.
Mar 20, 16:30 CET
Update -
We are continuing to investigate this issue.
Mar 20, 13:45 CET
Update -
We are continuing to investigate this issue.
Mar 20, 13:33 CET
Update -
We are continuing to investigate this issue.
Mar 20, 10:45 CET
Investigating -
We are currently investigating an issue affecting the sealing process of eSign documents. Our engineering team is working on a resolution with high priority.
Mar 20, 10:05 CET