CustomerFirst is a new unit in GDS, set up to explore fresh ways of working in government and modernise public services. The unit launched in January 2026. This blog post shares insight into the work so far and plans for the 2 years ahead.
Natalie Jones OBE and Cheryl Stevens MBE explain how their teams are joining up to make proving your identity online simpler, giving you more ways to access government services.
User support – a necessary burden or a strategic advantage? Find out how GOV.UK Notify turned users’ questions into insights, team engagement and an improved service that has now sent 12 billion messages.
In 2025, the digital Veteran Card went live, and private testing began for the digital driving licence. These were big milestones for the team building the UK Government’s first digital wallet – read on to find out what we’ve been doing.
This week, we published our roadmap for modern digital government, setting out how teams across government are transforming public services through joined‑up platforms, AI adoption, stronger digital infrastructure, investment in talent, smarter funding, and greater transparency.
We tested a new way to connect health and government support, helping people with long-term conditions stay in or return to work.
Explore 5 ways GDS strengthens the security and privacy of GOV.UK One Login, using expert safeguards and ongoing improvements to support trusted access to government services.
Find out how we’re breaking down digital barriers to help everyone benefit from public services, wherever they are.
Since launching in 2016 GOV.UK Pay has now processed £8 billion in card payments online and over the phone. Here we look at how we’ve used data to grow the product to this milestone.
The GOV.UK App went live in public beta in July. Find out what's been happening in the first 5 months, and what's coming next.
GDS Local is a new unit within the Government Digital Service (GDS) that brings central and local government together to improve how digital public services are designed and delivered. Working alongside councils, we’re helping create services shaped around real lives—easier to use, better connected and built on proven digital foundations.
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
