The Challenge
Higher constituent expectations. Siloed departments. Escalating regulatory complexity. Labor shortages. Funding uncertainty. These forces are outpacing the systems agencies rely on, and incremental fixes aren’t working.
That’s what Accela was built to do.
3 days
Reduced turnaround times for residential permits from three weeks to three days, and commercial permits from two months to five to ten days.
— Luis Vasquez, Chief Building Official, City of McAllen, TX
178%
Able to keep up with a 178% increase in demand for building inspections.
— Debbie Brannan, Area Manager of Technology and Innovation, Cabarrus County, NC
250K
Approximately $250,000 annual savings for Manatee County from discontinuing legacy solutions and maintenance.
— Glenna Campana, Building and Development Services Department, Manatee County, FL
Why Accela
Three things that separate Accela from every other platform in the market.
01.
From guided permit intake to inspection, approval, and renewal, Accela automates the complete service lifecycle on a single unified platform. No silos. No integration headaches.
02.
Generic platforms require years of customization to work for government. Accela starts with three decades of regulatory know-how and real-world best practices already embedded.
03.
Accela doesn’t implement and move on. Our in-house team has an 8-year average tenure and a 100% implementation success rate over five years.
Solutions
Purpose-built applications for every government service workflow, operating together on a single unified platform, or deployed where you need them most.
Streamline land use from application to decision, with full transparency.
Mobile-first case management that keeps inspectors efficient in the field.
Route, track, and resolve constituent requests with full cross-department visibility.
Digital inspections and permit processing so fire staff can focus on community safety.
Protect public health with digital inspections, licensing, and complaint management.
Powered by NovotX. Full lifecycle management for infrastructure assets, integrated with your civic platform.
Accela & AI
In a market full of AI promises, Accela is building AI across the end-to-end civic platform, grounded in 30 years of real government workflows and designed to be explainable, auditable, and accountable.
Customer Stories
Join more than 900 government agencies that have modernized with Accela.
See how Accela helps agencies deliver better services faster while maintaining trust and public safety.